Account & Data Deletion Request
In compliance with Google Play Store User Data policies, enter your registered account information below to instantly submit a formal account and data purge request to our Data Protection Team.
1 What Happens When You Request Deletion?
At Vansaa Cloud Kitchen, we respect your right to digital privacy. When you request the deletion of your account and personal data, the following data types will be permanently purged from our production databases:
| Data Category | Status Upon Deletion Request | Timeline |
|---|---|---|
| Personal Profile & Login (Name, Phone number, Email) | Permanently Erased from user database | Within 7 to 14 Business Days |
| Saved Delivery Addresses & GPS Coordinates | Permanently Purged | Within 7 to 14 Business Days |
| Device Tokens & Notification IDs | Revoked & Unregistered | Immediate / Within 7 Days |
| Statutory Order Invoices & Tax Receipts | Anonymized & Retained strictly for legal tax/accounting compliance per Nepal laws, then purged upon statutory expiry | Retained solely for mandatory legal audit period |
2 Alternative Ways to Request Data Deletion
Besides the submission form above, you can request account and data removal through any of the following official channels:
-
Direct Email Request: Send an email from your registered email address to vansaacloudkitchen@gmail.com with the subject line
Data Deletion Request - [Your Phone Number]. - WhatsApp Hotline Support: Message our customer support team directly at +977 9716973309.
- In-App Mobile Flow: In the Vansaa Android App, navigate to Profile → Account Settings → Delete My Account.
3 Verification & Turnaround Time
To safeguard against unauthorized account deletions, our Data Privacy team may send a confirmation SMS or phone verification to your registered phone number before the purge is finalized. Once verified, your account and data are permanently removed, and a confirmation email/SMS will be sent to you.
Vansaa Data Protection Office
Direct Helpdesk for Google Play Store User Data Compliance & Privacy